Some Areas Covered
Clean Homes Direct
provides Cleaners / Ironing services on a regular or occasional basis for private residences and small offices.We only use professional Cleaners carefully selected, vetted, and insured.
To deal directly with Clean Homes Direct with regard to increasing, decreasing or moving your Cleaners day(s) or hours.
If you need to cancel your Cleaner we do require at least 48 hours notice with no charge, if 24 hours notice then we would need to charge you for the minimum of 50% of the total price of the clean in hours. If less than 4 hours notice then full charge is payable
We ask that any valubale ornaments or plates,cups, anything of any singular value of £20.00 and above be moved from work surfaces and dishwashers , we are only liable for upto £20.00 per item per claim
A domestic Cleaner is someone who will help you with your daily chores.
Cleaning inside windows
Cleaning outside windows (ground floor only)
The Cleaners are not liable under the following circumstances:
The products you supply cause damage to your items.
Should you have expensive items that need to be cleaned. You need to be sure that the products you supply will not damage your items.
When we are following your instructions.
When items break due to natural wear and tear
When an incident occurs out of their control i.e wind knocking over a picture frame.
You are responsible for supplying the Cleaner with clear written instructions on the products you use and where you want them to be used.
Although our Cleaners will always do their best no matter what you ask of them, we would always advise you to get a specialist in to clean delicate furniture or furnishings.
Our Cleaners are liable for damages when they have physically caused the damage i.e dropping a plate, iron burn on clothes, spilling fluids etc.
They should not be asked to move heavy furnishings; wash dishes that have been left for days;
clean chandeliers and very high tops;
dispose of personal hygiene or similar items or clean outside the building.
The Client agrees to the following:
Any claim for loss or damage must be made to Clean Homes Direct within 24 hours.
In the case of loss or damage Clean Homes Direct will be responsible only for the 'second hand' value of an item. we will only accept liability to a maximum of £30 per item regardless of the items cost. ( articles of clothing, bedding, curtain and other household and personal goods are subject to reasonable deductions for wear & tear in evaluating the item value).
All bills to be settled on the day of the clean.
All payments for goods or services are due on delivery or collection unless otherwise agreed . We also reserve the right to add additional charges above our standard delivery charges for all further unsuccessful delivery attempts.
Commercial accounts are available subject to status and satisfactory credit checks. Accounts are agreed on an individual basis. We do not offer credit terms over 30 days.
If we attempt to deliver or collect within an agreed time region and are unable to do so due to lack of payment, nobody home or no answer or if items are not ready to collect. All subsequent delivery or collection attempts will attract a £1.50 minimum charge. It is your responsibility to notify Clean Homes Direct if you are unable to meet the prearranged time-slot.
We reserve the right to dispose of any clothing not collected within 84 days of ironing completion.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.